What is the difference between a predictive dialer and power dialer?

Which dialer will be the most effective solution for your sales and lead generation team to drive revenue

What is the difference between a predictive dialer and power dialer

Predictive dialer and Power dialer: What’s Better For Your Needs

What is the difference between predictive dialer and power dialer? Selecting the best dialer for your campaign is crucial to the success of your campaign. Each type of dialer has advantages and disadvantages. The most important thing is to make an informed choice when choosing one whose advantages surpass the drawbacks. If you’re unsure regarding whether to use either a power dialer or predictive dialer for your call campaigns, this article will aid you in solving that problem.

What Is The Difference Between A Predictive Dialer And Power Dialer?

Predictive dialer and Power dialer: What’s Better For Your Needs

What Is The Difference Between A Predictive Dialer And Power Dialer? The distinction between a predictive dialer and a power dialer lies in a power dialer being able to queue the call once an existing call has ended. In contrast the predictive dialer doesn’t wait until the call has ended before dialing a different number.

A different aspect is that a predictive dialer will call regardless of availability of a rep, however the power dialer will only make another call after the current call has finished. Because predictive dialers “predict” the availability of agents, it is possible that the predictions can be wrong and the prospects are left with nobody at the other side of the line.

If you use power dialers this won’t occur because reps are waiting on hold, meaning that the dialer will not dial any other calls while the call is in progress.

Predictive dialers are more effective because reps will not wait on hold while waiting for someone to call from the opposite end. On the other hand Power dialers may not be as efficient due to the fact that they must queue every time they call to get reps on the line, even if they’re simply in the waiting room for someone at the opposite end of the line.

Dialers for sales, similar to predictive dialers or power dialers, are effective devices that, if used properly, can improve the efficiency and effectiveness for sales representatives. Before you incorporate dialers in your sales process it’s important to know the requirements you require from a dialer before you do anything.

If you require an intimate and hands-on method of answering your calls, then you should consider using the power dialer. If your main goal is to reach a huge number of people, the predictive dialer may be the better choice.

Whatever you decide to do, keep in mind your objectives so that you get the most out of the sales dialer you’ll be integrating in your team of sales.

Features Power dialer Predictive dialer
Autodialing Yes  Yes
Calling ratio Is constant at 1:1, i.e. one call per free agent An appropriate ratio is set automatically by the software. scales up or down based on drop rate, call timing etc.
Voicemail drop A pre recorded message can be drop on a click when they came across an answering machine

Agent can also drop a message each time if needed

Certain software can detect an answering machine and drop a pre recorded voicemail automatically
Calling control Next number is dialed after the agent selects the option for the same time Number are dialed automatically to anyone who is free
Calls per hour With power dialers, agents can call 70 calls per hour  on a average With predictive dialers, agents can make 110 calls per hour on an average
  1. Basic difference: Power dialers are simpler.
  • Predictive dialer: Predictive dialer is a dialer that uses a database to dial numbers using a mathematical estimate of the availability of agents. The estimates are based on factors such as the amount of agents available as well as the average duration of talk time etc. Predictive dialer dials multiple phone numbers per agent.
  • Power dialer: Contrary to power dialers, dial one number at a time for each agent in the system. There aren’t any complicated mathematical forecasts. It dials one number for each agent. (If you create a 1:1 dialing ratio with this predictive dialer it transforms into the Power dialer).
  1. Productivity: Predictive dialers are more efficient.
  • Predictive dialer: A predictive dialer will prioritize the time spent by an agent. It reduces idle time for agents and improves productivity, that is, talk time for agents. You can anticipate it to provide up to 80% or greater efficiency of the agent. This is due to the fact that the following number is called before the agent has finished the call they’re currently on. This can lead to Predictive Dialer campaigns being completed quicker.
  • Power dialer:  A progressive, also known as power dialer is also effective, delivering approximately 60% or more agent productivity, however it’s not as effective in the same way as predictive dialers when it comes to the way it prioritizes agent time. This is due to the fact that the next number is only called when the agent is finished with an interview. This means Power dialer campaigns can take longer to finish than predictive dialer campaigns.
  1. Call Quality: Power Dialers give better CX.
  • Predictive dialer: With a predictive dialer, the agents are connected when a customer responds to the call. This means that your client or potential customer might hear an unsettling silence, a buzzing sound or play music until the agent is connected. This may cause them to be annoyed, and/or cause them to disconnect.
  • Power dialer: Power dialers connect with the agent prior to when the call can be connected. This means that the customer or prospect will hear from the agent immediately after they call back.
  1. Compliance: Power dialers ensure easy compliance
    In several countries, you have to be aware of the rules when using your dialer. For instance in the US If your dropped calls exceed 3 percent, it can result in the levy of a large penalty. If you are using a predictive dialer, you must adjust your call ratios so that you are within the drop call limits.
  1. Voicemail: Power dialer gives you the option
    Within the United States, more than 30% of calls outbound reach the prospective caller’s answering machine, or voicemail. While Power dialers offer the option to leave messages however, Predictive dialers are not able to leave a message. This is due to all calls that are connected to answering machines are canceled by Predictive Dialers.

What is a power dialer?

What is a power dialer

Power dialers automate the process of prepping and calling the next number on behalf of an agent. Once an agent is finished with a call it is a power dialer that calls the next number on your account, thus reducing any time that is lost between end of one call and the beginning of the second. The mode will automatically call multiple numbers at once for each agent, and does not connect the phone to an agent once the caller answers their phone. However, unlike Predictive Dialing mode, power dialing does not automatically adjust the dial volume.

With no power dialer, agents who have finished the call are required to locate their next destination for calls and then dial them, which will result in delays between calls. Although the process of searching the company’s list of callers and manually entering the next number might seem to be a minor delay by itself, the cumulative data provides a different perspective. The minutes, seconds and eventually hours rapidly accumulate, regardless of whether you’re operating a large-scale business or only employ a handful of employees–and, over time, create substantial losses for your business.

Power dialing technology is utilized to reduce or eliminate loss of time as well as money.

What is a predictive dialer?


The predictive dialer also automatizes the process of making outbound calls. The name suggests that it does much more. Predictive dialing employs a sophisticated algorithm that is based on real-time analytics in order to forecast the availability of agents and the probability of a successful outreach in order to cut down on pauses even more.

Additionally, predictive dialers will also cut off calls that fail prior to connecting the agent to the phone. This basically means that agents will not once be diverted from a call that has been completed to a brand new live customer. Additionally, the transfer will be completed quickly, smoothly yet free of the downtime that is associated with the manual method.

Through its algorithm, predictive dialers will take into account factors like the length of time spent on outbound calls, and the proportion between unsuccessful calls and successful ones and the time typically incurred while agents wait for tone to be heard and wait for the client to respond. It can also be capable of finding answering machines, and when necessary, or desired it will leave an automated message to non-reachable potential customers.

The bottom line is that predictive dialers will react and adapt in a natural way as inputs change, while making sure you’re capable of maximizing agents’ resources. In some instances, shifting from a manual method to one that is based on a predictive dialing system could increase outbound efficiency at the center of operations by up to 400 percent.

Similarities Between a Power Dialer and a Predictive Dialer

One of the advantages that dialers share is that they increase the number of contacts the sales team is able to make. If compared with the traditional method of calling prospective customers the automated dialers greatly accelerates the process.

In addition the capability to integrate to CRM applications is also available on both dialers. This will allow users to use more functions that improve the effectiveness for their phone.

Overall, both have the same goals: help sales reps reach as many potential customers as they can and make as efficient an experience as they possibly are able to. The difference between them lies large in the techniques they employ to achieve the objectives.

Frequently Asked Questions

What are the different types of dialer?

  1. Preview Dialer. This type of dialer, an agent will be able to check the details of the person before calling.
  2. Power Dialer. Automatically dials and divides calls.
  3. Predictive Dialer. Automatic dialing technology that predicts agent availability, and then adjusts rate of dialing according to availability.
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