What phones do call centers use?

Best VoIP Phones for Call Center

What phones do call centers use

Business Call Center VoIP Phones

The most effective VoIP phones work with modern smartphones that run operating systems such as Android to give you modern functions such as video conferencing and multi-user calls, managing contact and scheduling. These phones can also be utilized together with audio conference services to maximize your communications.

What phones do call centers use?  VoIP providers have taken over huge chunks of the IP phone market by offering important features such as speed dial graphics display, Bluetooth compatible phones as well as many others. These enticing features are popular with homeowners and business owners alike. VoIP phones have become very popular with corporate as with remote workers.

What phones do call centers use?

Phones call centers use

What phones do call centers use?  The phone call centers utilize IP phones (VoIp) VoIP telephones ( two line VoIP phones) Mobile telephone systems, Virtual assistant phones, and traditional telephone lines.

  • IP phones (VoIP) :  IP phones, as well as SIP phones are phone systems that work through the Internet. The phones transform analog signals into digital signals and send these signals to you in the form of data. You can connect your phone to make it an SIP phone by downloading an app. Additionally, you can use desktop-based software to connect it to your laptop.
  • VoIP phone (2-line VoIP phone) : 2-line VoIP handset, often referred to in the same way as multi-line handset is akin to an IP phone. Instead of connecting only two users, they can be connected to multiple lines. Many devices are connected on the same line. This is very helpful in the call center setting.
  • Mobile phone systems :  A majority of call centers use mobile phones for business. They typically have an application that connects the mobile to a computer system. This gives more flexibility, and allows employees to answer calls even from distant areas.
  • Virtual assistant phones : These phones can also be online or landline. The primary distinction is that they come by virtual assistants, or receptionists. You can record queries, welcome visitors and allow them to select the department they would like to contact in response to their query.
  • Traditional phone lines :   Also called POTS (Plain Old Telephone Service) or landline lines. Local lines that are traditional in their design but they’re also safe and comfortable for users. They’re built on analog lines. They are able to be connected to normal phones, however you can connect them to VoIP or PBX systems.

What equipment is required for call center?


The running of a successful call center goes far beyond an ordinary phone system. Modern call centers utilize a range of technologies and equipment in order to improve their services and improve the efficiency of their operations.

  • Desktop computers and laptops : Agents in call centers usually perform a variety of tasks aside from talking to customers. They can resolve issues and also update CRM, for instance. If they have access to a computer.
  • Headsets :  Although call centers contain many employees within one space, it is vital to be able to clearly communicate with clients. Therefore, outdated phone receivers aren’t enough and each agent should be equipped with headsets that include an audio microphone.
  • Microphone : The price of headsets with microphones is between $25 and $400, sometimes even more. It is important to choose headsets that have noise canceling microphones. This will ensure that your customers can always hear sales reps.
  • VoIP/SIP Phones :  While there are numerous phones VoIP and SIP phones are the most common as well as the vast majority of call centers which are modern utilize these phones.

Best Call Center Phones

The top call center telephone models for small-scale companies cost little, yet they are packed with features like top standard (HD) audio that can be programmed with keys, as well as an intuitive user interface. They also offer a variety of call routing options that are compatible with all business telephone service providers. These options make it easier for call centers and allow agents to efficiently manage calls.

After comparing various hand-held devices We have come up with the most effective six-call centers for small-sized businesses:

6 Best Call Center Phones For Small Businesses
  • Grandstream GXP2170: Best overall call center phone for contact centers handling high volumes of calls
  • Yealink T54W: Top call center phone for teams wanting to maximize advanced telephony features, such as 5G connectivity
  • Yealink SIP-T58A: Ideal option for businesses needing third-party app customizations
  • Grandstream GXP1780: Excellent choice for small businesses looking for a feature-rich, entry-level phone
  • Polycom VVX 311: Recommended for teams handling low to moderate call volumes
  • Snom SNO-D715: Best for businesses needing a simple call center phone with little to no learning curve

Grandstream GXP2170: Best Overall Call Center Phone

The Grandstream GXP2170 is an enterprise internet protocol (IP) phone and is one of the best voice-over-internet-protocol (VoIP) phones in the market. This particular model is specifically designed specifically for contact centers that manage massive volumes of calls, both inbound and outbound. The GXP2170 has twelve line keys, as well as 48 speed-dial keys on the screen that aid agents in increasing the efficiency and managing calls. It also stands out due to its incredible connectivity speeds which result in the fastest experience for high volume.

Alongside its wide range of keyboards, GXP2170 has the capacity to handle the requirements for up to six SIP accounts. Agents handle calls on different lines during the week and let them manage twelve calls at the same time.

What We Like What’s Missing
  • Colored display screen
  • Overwhelming number of function keys
  • 5-way audio conferencing
  • No video camera
  • Customizable fast-dial keys
  • No touchscreen function
Grandstream GXP2170 Features
  • 48 digital speed-dial keys: Connect people across your network instantly using the 48 on-screen speed-dial keys. Grandstream designed these keys as customizable fast-dial keys, making them ideal for handling high volumes of calls.
  • Automated provisioning: Grandstream supports various automated provisioning options, such as a zero-configuration solution, to make mass deployments easier.
  • Dual Gigabit ports: Provide the fastest possible connection speed with dual Gigabit ports, integrated with Ethernet ports and built-in Bluetooth for syncing with mobile devices.

Yealink T54W:  Best for Advanced Telephony Features

The T54W from Yealink is the ideal telephone for call centers people who are looking for more features over a basic phone, but does not need all the features of a high-end phone. It can record, HD voice technology, multiple connectivity options and a display that can be adjusted with a variety of colors.

As opposed to the bulk of call center phones that are in use the Yealink T54W provides a quick contact center that is designed to suit your business as well as personal needs. The phone is compatible together with Yealink Video Conferencing (VC) Desktop, which allows sharing of documents from your laptop and facilitating collaboration among teams. In times of high activity, Yealink allows users to make it an integrated phone system by connecting several cordless phones.

What We Like What’s Missing
  • Adjustable LCD screen for comfortable viewing
  • Touchscreen and the ergonomic display may be an overkill for small businesses
  • Acoustic technology eliminates background noise
  • Lacks video camera function
  • Multiple wireless connectivity
Grandstream GXP2170 Features
  • Acoustic shield: Eliminate background noises and distractions with Yealink’s acoustic shield technology. This feature uses multiple microphones to form a virtual shield between the caller and the speaker. Once enabled, it blocks out sounds outside the shield in order for both parties to hear each other clearly.
  • Wireless transmission: The T54W offers wireless connectivity with its built-in Bluetooth 4.2 for Bluetooth headsets and built-in, dual-band Wi-Fi for 5G Wi-Fi connectivity. This allows you to add multiple handsets and share content from your laptop.
  • Ergonomic display: Get the best viewing and navigation experience with T54W’s large backlit display and LED indicators. It has a fully adjustable display that allows users to change the screen angle based on their needs.

Yealink SIP-T58A: Best for Extensive Third-party App Customizations

The Yealink T58A is a smart media phone that runs Android OS. Android OS. It permits the installation of 3rd party apps like Zoom or Skype and includes an integrated calendar and web-based browser and a recorder which can be customized further. The handset also comes with the Software Development Kit (SDK) for connecting the phone to other business-related applications for an enhanced user experience.

If this phone doesn’t work for your requirements for a call center, you may want to look at an alternative model like the Snom SNO D715. The D715 is a simple but agile call center phone that has the features that will provide the best possible experience for your customers, such as functions that can be programmed and function keys, as well as HD Audio.

What We Like What’s Missing
  • Adjustable multipoint touchscreen
  • Stand is not adjustable
  • Built-in web browser, calendar, and recorder
  • Lacks anti-glare capability
  • Supports third-party apps for customization
  • Too pricey for businesses on a tight budget
Grandstream GXP2170 Features
  • Enhanced HD video: Experience crystal-clear video calls with Yealink’s HD video communication technology that makes every conversation clear and focused.
  • Hearing aid compatible handset: Yealink uses the latest version of Optimal HD Voice technology, helping those with hearing loss hear calls more clearly.
  • One-touch operation and control: Enjoy smoother navigation with its seven-inch intuitive and adjustable touchscreen that allows users to manage various telephony features.

Grandstream GXP1780: Best Feature-rich, Entry-level Call Center Phone

It is a mid-range Internet protocol (IP) phone with top-of-the-line capabilities at a low cost. It is equipped with the capacity of a mid-range, which permits small businesses to grow with the same expense. It has eight lines as well as four SIP accounts and eight dual-color line keys as well as 32 digitally-programmable speed-dial keys.

The call center phone permits the export and import of data through it’s internal USB port. To enhance the user experience, the GXP1780 comes with a ringtone that is unique as well in integration with enterprise level applications.

If you’re looking to get higher-end features for the phone for call centers, like an LCD touchscreen or third-party applications, go with the model below: Yealink SIP-T58A. The SIP is the best telephones for call centers in this list because it has a new LCD display, as well as different connectivity options.

What We Like What’s Missing
  • Personalized ringtones and music on hold
  • Lacks Bluetooth capability
  • 32 programmable fast-dial keys
  • Poor backlighting of LCD screen
  • Large phonebook capacity with up to 2,000 contacts
  • No touchscreen
Grandstream GXP2170 Features
  • Five-way audio conferencing: Enable multiple users to connect on the same call for easy audio conferencing. This allows users to dial in to a central conferencing line and speak and hear other people calling on the same line.
  • HD wideband audio: Grandstream delivers HD voice quality through its full-duplex speakerphone and handset. It also supports an electronic hook switch (EHS) compatible Plantronics headsets.
  • Open SIP standard: The GXP1780 runs the open SIP standard, enabling users to connect with any SIP-compliant service provider. This feature offers a great deal of flexibility since it’s compatible with a wide range of standards-based equipment.

Polycom VVX 311: Best Call Center Phone for Low to Moderate Call Volume

The Polycom VVX 311 is a basic media phone that is specifically designed for call centers that have low to moderate volume calls. It has six lines, the ability to program speed dial keys, and SIP support.

Alongside its outstanding telephone experience, aside from its excellent call quality as well as its outstanding call quality, VVX 311 comes with an intuitive user interface and an online configuration that allows maintenance and use effortless for users.

It is also easily connected to productivity apps such as Skype and Zoom as well as other open platform apps.

If your contact center often receives large numbers of calls, the Grandstream GXP2170 is a great phone for call center requirements. It is compatible with call centers that have large volumes of both outbound and internal calls. It has twelve line keys as well as 48 keys that are programmed to improve the quality of calls.

What We Like What’s Missing
  • Broad call server interoperability
  • Lacks colored screen display
  • Robust call management features, such as call waiting, call timer, and 3-way audio conferencing
  • No Bluetooth or USB port
  • Voicemail support
  • No call logs
Grandstream GXP2170 Features
  • Call handling features: The Polycom VVX 311 comes with a wide range of call handling capabilities, such as call timer, call waiting, call transfer, hold, forwarding, and pickup.
  • Acoustic clarity: Polycom uses acoustic clarity technology to bring a smooth audio experience to voice calls. It enhances interactivity by using acoustic echo cancellation and full-duplex operations.
  • Zero-touch provisioning: Reduce installation and maintenance costs with its zero-touch provisioning capability, making it easy to deploy, administer, upgrade, and maintain.

Snom SNO-D715: Best Call Center Phone for Simplicity & Ease of Use

The Snom SNO D715 is a top pick in terms of ease of use and is a user-friendly device. Contrary to other phones with fancy features listed on this list handheld handset has the capabilities that are typical of phone centers. At just $55.61 for the handset that you purchase, it includes the basic features desktop phones come with such as it having a Gigabit switch, key programmable functions, high-quality audio, USB ports, and an easy menu. There’s no required learning curve and a lot of users will find it easy to use.

One of the main negatives of the main drawbacks to D715 is the absence of keys that can be programmable. If you’re looking for a call center phone which comes with a wide range of keys that can be customized, we recommend our top choice for the GXP2170 from Grandstream. The GXP2170 is a stunning IP phone that comes with an impressive 48 dial speed keys that can be digitally customized to help users become more efficient and productive.

What We Like What’s Missing
  • Intuitive user interface
  • Lacks advanced features, such as acoustic technology
  • Built-in noise suppressor
  • Number of programmable keys is limited to 5
  • Unit is not adjustable
Grandstream GXP2170 Features
  • Advanced remote management: The provisioning capabilities of D715 makes it an ideal choice for large-scale installations and voice-over-internet-protocol (VoIP) deployments. It also gives users access to troubleshooting and maintenance.
  • Programmable keys: The D715 features five programmable keys that provide the flexibility to configure each function key, such as presence indication, speed dial, or busy lamp field (BLF).
  • Sound quality: Polycom supports wideband sound processing to ensure excellent audio quality for its microphone and speakers. Audio features include a comfort noise generator and voice activity detection.

Frequently Asked Questions

What is call center phone system?

A call center phone system is a type of communication that is used by businesses as well as other companies to manage and manage outgoing and inbound calls. They help in sales and customer service operations.

What is a VoIP phone?

A VoIP phone is a kind of phone that utilizes IP technology to transmit calls. It can be an electronic device or software (running on a phone or computer) which can do similar functions.

With a microphone and as a receiver VoIP phone captures the sound you produce and converts it into data packets. It then sends them over the network, and then onto the internet. The device at the other end, compresses the data and plays it on the player for other users to hear.

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